Consulting for Water Loss Reduction Programme

The project “Consulting Services for the Implementation of the Accompanying Measures Component of the Water Loss Reduction Programme (WLRP)” in Karak Governorate aims to enhance the organisational, operational, and management capacities of the Water Administration of Karak (WAK). The goal is to transform WAK into a semi-autonomous, commercially operated unit, improving efficiency and service delivery. Key measures include decentralisation of business functions, financial audits, technical improvements, human resource development, public awareness campaigns, and possible Micro PSP involvement. 

The methodology focuses on modernising data management, introducing GIS-based systems for maintenance and repairs, and establishing a systematic leakage control policy. A subscriber survey (CSS) and GIS unit will ensure continuous data updates and create a digital asset register for long-term use. The project also promotes private sector involvement, strengthens customer management, and enhances operational flexibility to reduce non-revenue water losses. 

Disciplines

  • Municipal Infrastructure
  • Water Resources Management

Companies

Dorsch Impact GmbH

Client

Water Authority of Jordan (WAJ), financed by KfW

Duration

From 2007 to 2009

Location

Karak, Jordan

Project Activities

  • Establishment of new divisions, functions and procedures 

  • Development of new organizational structure 

  • Training of employees 

  • Decentralisation

  • Preparation of business plans 

  • Development of NRW reduction and water loss reduction monitoring strategies 

  • Base data collection and assessment 

  • Implementation of water supply improvement program 

  • Introduction of a preventive maintenance system 

  • Management of pressure and energy usage 

  • Improvement of management systems for customer services and subscriber affairs 

  • Execution of a comprehensive subscriber survey 

  • Improvement of financial and commercial management systems 

  • Analysis and management of material and service flows 

  • Revision and definition of outsourcing options 

  • Establishment and support of a GIS unit